Cardsettle Mentwodonga
Legal

Privacy Policy

Cardsettle Mentwodonga is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This policy explains what information we collect, how we use it, and your rights regarding that information. It applies to all interactions with our website, offline poker lounge, card room, and restaurant.

Effective date 16 September 2026

About This Policy

This Privacy Policy describes how Cardsettle Mentwodonga collects, uses, discloses, and protects personal information obtained from visitors to our website and patrons of our offline poker lounge, card room, and restaurant.

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. The policy covers information collected online and offline, including through bookings, enquiries, and dining reservations.

Types of Personal Information

We collect personal information that is reasonably necessary for our business functions, including when you make a booking, submit an enquiry, or dine with us.

  • Contact details: name, email address, phone number.
  • Booking details: preferred dates, times, number of guests, and any special requests.
  • Payment information: processed securely by third-party payment providers; we do not store full card details.
  • Usage data: information about how you interact with our website, such as IP address, browser type, and pages visited.

Collection Methods

We collect personal information directly from you when you interact with us, and in some cases from third parties or through automated technologies.

Direct collection occurs when you fill out a booking form, send an email, call us, or speak with our staff. Automated collection happens through cookies and analytics tools when you browse our website. Occasionally, we receive information from booking platforms or event organisers, but only with your consent or as permitted by law.

Purposes of Use

We use your personal information to provide and improve our services, communicate with you, and meet legal obligations.

  • To process and manage table bookings, poker session reservations, and restaurant reservations.
  • To respond to enquiries and provide customer support.
  • To send you information about our services, promotions, or events, where you have opted in.
  • To improve our website, services, and customer experience through analytics.
  • To comply with legal and regulatory requirements, including age verification for poker services.

Disclosure Practices

We do not sell your personal information. We may disclose your information to trusted third parties who assist us in operating our business, but only as necessary.

Service providers, such as payment processors, booking platforms, IT support, and marketing services, may access your information to perform their functions. We may also disclose information where required by law, court order, or government authority. In the event of a merger, acquisition, or sale of assets, your information may be transferred, but you will be notified.

Storage and Protection

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information is stored on secure servers located in Australia or in countries with adequate data protection laws. We use encryption, access controls, and regular security reviews to safeguard data. We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Access, Correction, and Complaints

You have the right to access and correct your personal information, and to make a complaint if you believe your privacy has been breached.

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may ask us to correct inaccurate or incomplete information.
  • Opt-out: You may unsubscribe from marketing communications at any time.
  • Complaints: If you have a concern, contact us using the details below. We will respond within a reasonable timeframe.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic.

Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. We use analytics services to collect aggregated, non-identifying information about site usage. You can control cookies through your browser settings; however, disabling cookies may affect site functionality. For more details, please see our Cookie Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the effective date updated accordingly. We encourage you to review this policy periodically. Material changes will be highlighted on our website or communicated to you where appropriate.

Current effective date 16 September 2026

Privacy Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer using the details below.